TreeDraw 4 Fails Spectacularly
Moderator: Nick Hunter
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TreeDraw 4 Fails Spectacularly
When starting up Tree Draw 4 after fresh install on Win 7.
Windows "Boing!"; blank screen, except for a small window with a dialog box and a non-functioning Close Window button. Only escape is to close app with Task Manager. Not very promising.
Windows "Boing!"; blank screen, except for a small window with a dialog box and a non-functioning Close Window button. Only escape is to close app with Task Manager. Not very promising.
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Hi,
Sorry to hear that you are having problems with TreeDraw.
The program may be corrupt. Please try uninstalling TreeDraw V4 then clear your browser cache and download TreeDraw V4 again from http://treedraw.spansoft.org and reinstall.
Sorry to hear that you are having problems with TreeDraw.
The program may be corrupt. Please try uninstalling TreeDraw V4 then clear your browser cache and download TreeDraw V4 again from http://treedraw.spansoft.org and reinstall.
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- Joined: Wed Feb 01, 2012 2:01 pm
All tried.Nick Hunter wrote:Hi,
Sorry to hear that you are having problems with TreeDraw.
The program may be corrupt. Please try uninstalling TreeDraw V4 then clear your browser cache and download TreeDraw V4 again from http://treedraw.spansoft.org and reinstall.
Same results.
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Retried Same Results
I've re-booted with a clean system and get the same results- white screen.
I have a fairly generic 64 bit Win 7 install which is completely up-to-date with all updates and patches, et cetera, so I am, sorry to say, stumped.
I have a fairly generic 64 bit Win 7 install which is completely up-to-date with all updates and patches, et cetera, so I am, sorry to say, stumped.
Hi Chris,
Having the same problem, as in my previous post.
My old computer has Windows7 32 bit but is Professional Edition whilst my new computer is only the Home edition,
I looked on the Microsoft site for a solution and on there is a method to get programs that will work on 32 bit to work on 64 bit, but the method will not work with the Home Edition of Windows 7. Perhaps this is why the Treedraw V4 program, works on my old computer.
Maybe Treedraw V4 will not work on Windows 7 64bit and may need a bug fix, but I can assure you, Treedraw V3 Does.
Having the same problem, as in my previous post.
My old computer has Windows7 32 bit but is Professional Edition whilst my new computer is only the Home edition,
I looked on the Microsoft site for a solution and on there is a method to get programs that will work on 32 bit to work on 64 bit, but the method will not work with the Home Edition of Windows 7. Perhaps this is why the Treedraw V4 program, works on my old computer.
Maybe Treedraw V4 will not work on Windows 7 64bit and may need a bug fix, but I can assure you, Treedraw V3 Does.
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Hi,
We have tested TreeDraw V4 on Windows 7 64-bit Home Edition and we are unable to reproduce this error.
Since TreeDraw V4 shares the same settings file "TreeDraw.ini" with the old V3 TreeDraw, I'm wondering if a particular setting could be the cause. You could try renaming the TreeDraw.ini file (which is in C:\ProgramData\TreeDraw). This will force TreeDraw V4 to create a new default settings file.
If this does help, please send us the original TreeDraw.ini file for examination.
We have tested TreeDraw V4 on Windows 7 64-bit Home Edition and we are unable to reproduce this error.
Since TreeDraw V4 shares the same settings file "TreeDraw.ini" with the old V3 TreeDraw, I'm wondering if a particular setting could be the cause. You could try renaming the TreeDraw.ini file (which is in C:\ProgramData\TreeDraw). This will force TreeDraw V4 to create a new default settings file.
If this does help, please send us the original TreeDraw.ini file for examination.
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Hi,
This issue appears to manifest only when TreeDraw opens with a maximized main window. We are not sure why yet, since it does work on most PCs.
A workaround is to edit the C:\ProgramData\TreeDraw.ini file as follows:
Find the section "[Window]" and modify the line "Maximized=Y" to "Maximized=N". Save the file and restart TreeDraw.
This issue appears to manifest only when TreeDraw opens with a maximized main window. We are not sure why yet, since it does work on most PCs.
A workaround is to edit the C:\ProgramData\TreeDraw.ini file as follows:
Find the section "[Window]" and modify the line "Maximized=Y" to "Maximized=N". Save the file and restart TreeDraw.