No notification for a posted reply

TreeDraw Standard Edition and TreeDraw Legacy Edition; our genealogy charting software.

Moderator: Nick Hunter

Post Reply
CaptJack06
Posts: 9
Joined: Wed Jul 22, 2009 8:45 pm

No notification for a posted reply

Post by CaptJack06 » Fri Jul 24, 2009 7:58 am

Hi
I recently posted a printing query and even though I have the 'Notify me when a reply is posted' option ticked I didn't receive an e-mail. Is there a problem with this? I did check my Junk Mail box but that was empty.

Nick Hunter
Posts: 666
Joined: Sun Dec 18, 2005 9:36 am
Location: SpanSoft, Scotland
Contact:

Post by Nick Hunter » Fri Jul 24, 2009 10:59 am

Hi,

Your email server is probably blocking emails from this forum as spam. Remember that you had the same problem with your activation email.

Please contact your ISP and ask them to whitelist email from 69.72.132.58

CaptJack06
Posts: 9
Joined: Wed Jul 22, 2009 8:45 pm

Post by CaptJack06 » Fri Jul 24, 2009 10:02 pm

I've sent an e-mail to my ISP, however, I doubt that they will add your IP to their Whitelist. There are 163 domains hosted on that IP a number of which are porn sites. Clearly you have no control over who your hosting company does business with but that is probably why the forum e-mails to me are being blocked.

I'll just check manually from now on.

Post Reply