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Hi,
OK, that should not be happening. Does it work properly when you start a new chart or open a different one? If it does, it suggests some problem with your main chart file. Please email your main chart file to support@spansoft.org and we will try to recreate the problem.

Hi,
So when you use "File | Page setup" then change the "Paper size" to A3 and click on OK the dotted red lines do not change position?

Hi,
Please verify that using "File | Page setup" in TreeDraw to change the page size to A3 actaully changes the page size. You can see this by turning on the "Options | Display page breaks" setting. If this is OK, then "File | Export PDF file" should produce A3 pages in the PDF file.

Hi,
Sorry to hear that you have been having problems with TreeDraw.
You can uninstall and reinstall TreeDraw at any time. After reinstalling you might have to use "Help | Register" to enter your serial number and key.

Hi,
It could be corruption in that one chart file. If you email the file to the email address on our support page we could confirm this but we may not be able to recover it.

Hi,
Sorry to hear that you are having problems with TreeDraw.
Do you get this error as TreeDraw is starting up or only when you open a chart file?
It may be a Windows permissions problem - try right-clicking on the TreeDraw icon and running the software in Administrator Mode.

Hi,

The name aliases in Kith and Kin Pro are stored in a separate database table called "Aliases" http://kithkinpro.spansoft.org/manual/html/database.php

Birthday Alert does not access this table so unfortunately what you're asking is not possible.

Hi,

Please do not use the Alt-Gr key for this. Instead use the Alt key on the left-hand side of the keyboard along with the numeric keypad. The code for o-umlaut ö is Alt-0246.

Hi,
Your printer drivers may have been disabled. Check in "Start | Settings | Devices".

Hi,
Kith and Kin Pro has never had an option to add alignment marks to a PDF export, so I think that you must have been using some other method to export your PDF file. The PDF export feature in Kith and Kin Pro V3 has not changed http://kithkinpro.spansoft.org/manual/html/updates.php

Hi, Probably the easiest way is to add a new text element manually for the marriage details (it can contain any dummy text) and link it to the correct data in the Legacy database using "Format | Database link" http://treedrawlegacy.spansoft.org/manual/html/fmt_link.php Then use "Edit | Update text" ...

Hi,
Please use "Options | Preferences | Dates" and choose the correct settings. Then remove anything you put in "Replace text" to fix it.

Hi,

"Update text" is already a function which can be reversed with "Edit | Undo".

Hi,

Just use "Options | Preferences | Import fields" and tick the "Ignore lines with no data" box. Then use "Edit | Update text". This will remove the extra blank lines but bear in mind that it will not realign the chart.

Hi, Please check that you have also set your preference in "Options | Preferences | Import fields | Child's name". The layout is different for descendant trees because of the possibility of multiple marriages for each parent; this is not a possibility in ancestral trees. There is no shadow option fo...