www.spansoft.org

Hi,

Sorry to hear that you are having problems with TreeDraw.

Please email one of the problem TreeDraw .TDR chart files to support@spansoft.org and we will look into it.

Hi, It could be a problem in the Links table but if Repair is not fixing it I would go with exporting as a GEDCOM and then importing it into a new database. GEDCOM will transfer your notes but you need to make sure that this option is switched on in the GEDCOM export options as well as setting the p...

Hi, Sorry to hear that you are having problems with TreeDraw. Usually this message is because the Windows "Large fonts" setting has changed, rather than the screen resolution. This shows you how to change it (Windows versions will vary) http://www.dummies.com/computers/operating-systems/windows-xp-v...

Hi,
Please see: viewtopic.php?f=3&t=364

Hi,
The only other alternative is to recover from a "good" backup, ie. one taken before this corruption occurred.

Hi,
Have you tried "File | Database | Repair"? Either of the Aliases.dat or Aliases.idx files may be missing or invalid. Are you able to open the Sample_V3 database?

Hi,

You can safely try uninstalling TreeDraw and installing the new version manually.

Hi, 1) TreeDraw does not use your Legacy settings, it has its own settings which you can access from "Options | Preferences". However, to change date modifiers such as Cir, Bef, etc, please edit the TreeDraw.ini file which is in the "<user>\AppData\Roaming\TreeDraw Legacy Edition" folder. Look for t...

Hi, Sorry to hear that you are having problems with TreeDraw Legacy Edition. Most likely it is the number of pictures which is causing the problem. You can get TreeDraw to only import certain images from the Legacy database by using the "Pictures | Must have print flag" option in the import dialog (...

Hi,

Sorry to hear that you are having problems with Kith and Kin Pro.

You may have copied the wrong databases from your previous system. Please see this post Identifying V1/2 and V3 databases

Hi,
Most likely Kith and Kin Pro does not have permission to access your database files. Try running it in administrator mode.
The other possibility is that the database files have been flagged as read-only.

Hi,

Please look further down the email we sent you for the TreeDraw serial number and key. The TreeDraw serial number will begin with "TD".

Hi,

The latest version is V3.2.5.

I notice that you ordered this version today and we emailled a new serial number and key to you.

Hi,

You can combine multiple descendant or ancestral trees into the same chart. Please see https://www.youtube.com/watch?v=_IZDxnHtJ6A

Hi,

I don't think there was ever an option to include parents' icons in this report.