Search found 668 matches

by Nick Hunter
Wed Mar 28, 2018 9:42 am
Forum: Kith and Kin Pro V3 genealogy database
Topic: Creating local web pages
Replies: 2
Views: 8743

Re: Creating local web pages

Hi, The problem is that PDF does not support relative URL addressing which would allow you to click on the family rectangles to get to the family data. This is the reason that you are required to specify the full online URL in the export options. Your only alternative is to export the Tree Layout vi...
by Nick Hunter
Tue Mar 13, 2018 9:00 am
Forum: TreeDraw genealogy charting
Topic: Access violation
Replies: 2
Views: 8207

Re: Access violation

Hi, There are two possibilities. Either the program is corrupted or the options file is. Please find the file C:\<YourUsername>\AppData\Roaming\TreeDraw.ini and rename it to TreeDraw.ini.old then start up TreeDraw. This will reset the options file with default settings. If this does not help please ...
by Nick Hunter
Mon Feb 26, 2018 8:52 am
Forum: Kith and Kin Pro V3 genealogy database
Topic: Same sex couples
Replies: 3
Views: 12755

Re: Same sex couples

Hi, Kith and Kin Pro does indeed call a union between between a man and a woman which produces one or more children a "marriage". However, this is a bit of a misnomer in genealogy terms and "union" might have been a better choice. The modern "same sex marriage" does not produce any offspring and so ...
by Nick Hunter
Thu Feb 22, 2018 8:52 am
Forum: TreeDraw genealogy charting
Topic: cant activate my reinstall
Replies: 4
Views: 10964

Re: cant activate my reinstall

Hi,

Thank you for your email. Your email account is full and not receiving.

Please uninstall TreeDraw Standard Edition and download TreeDraw Legacy Edition from http://treedrawlegacy.spansoft.org
by Nick Hunter
Wed Feb 21, 2018 9:12 am
Forum: TreeDraw genealogy charting
Topic: cant activate my reinstall
Replies: 4
Views: 10964

Re: cant activate my reinstall

Hi, Sorry to hear that you are having problems with TreeDraw Legacy Edition. First, please check that you have the correct version of the software installed by using "Help | About". It should say TreeDraw Legacy Edition V4... Second, please ensure that you are using a registered username and registr...
by Nick Hunter
Wed Feb 07, 2018 12:07 pm
Forum: Kith and Kin Pro V3 genealogy database
Topic: Bug in WWW export with 2nd name of wife
Replies: 3
Views: 8454

Re: Bug in WWW export with 2nd name of wife

Hi, We have now looked into your problem. This is not really a bug but is being caused by the "Aliases" feature. When you add a wife to a marriage, Kith and Kin Pro will automatically add an alias to the wife's record which uses her firstanames and the surname of her husband, see: Adding and maintai...
by Nick Hunter
Tue Feb 06, 2018 8:27 am
Forum: Kith and Kin Pro V3 genealogy database
Topic: Bug in WWW export with 2nd name of wife
Replies: 3
Views: 8454

Re: Bug in WWW export with 2nd name of wife

Hi,
Thank you for reporting this. We will look into it.
by Nick Hunter
Sun Jan 14, 2018 9:27 am
Forum: TreeDraw genealogy charting
Topic: show only first picture ?
Replies: 2
Views: 6009

Re: show only first picture ?

Hi, You can choose which pictures to import into TreeDraw in Kith and Kin Pro. In the Kith and Kin Pro pictures dialog, remove the "Include image in output" flag against any pictures you do not want to include in TreeDraw: http://kithkinpro.spansoft.org/manual/html/pictures.php and then set the "Pic...
by Nick Hunter
Fri Dec 22, 2017 9:07 am
Forum: TreeDraw genealogy charting
Topic: Bow tie tree
Replies: 1
Views: 4721

Re: Bow tie tree

Hi,
Unfortunately TreeDraw cannot do this automatically. The only way I can think of producing a bow tie chart in TreeDraw would be to manually move all the elements of one side around to produce a mirror.
by Nick Hunter
Fri Dec 01, 2017 10:32 am
Forum: TreeDraw genealogy charting
Topic: Reinstalled, can't open files
Replies: 2
Views: 5715

Re: Reinstalled, can't open files

Hi, Thank you for sending us your chart file. We have completed testing your TreeDraw chart file on 3 different computers under 3 different versions of Windows and can find no problems with the file. This suggests that there is some difference with the way your file is being accessed on your own com...
by Nick Hunter
Wed Nov 29, 2017 9:18 am
Forum: TreeDraw genealogy charting
Topic: Reinstalled, can't open files
Replies: 2
Views: 5715

Re: Reinstalled, can't open files

Sorry to hear that you are having problems with TreeDraw. Please make sure that you have registered the software by entering your serial number and key in "Help | Register". If you still cannot open your TreeDraw chart files, please email one of them to us and we will try to figure out what the prob...
by Nick Hunter
Fri Nov 24, 2017 8:42 am
Forum: TreeDraw genealogy charting
Topic: Access violation after inserting images
Replies: 3
Views: 6623

Re: Access violation after inserting images

Hi,
There is no size limit imposed by TreeDraw. The only problems you might face is if you exceed the resources available to Windows.
by Nick Hunter
Thu Nov 23, 2017 8:54 am
Forum: TreeDraw genealogy charting
Topic: Access violation after inserting images
Replies: 3
Views: 6623

Re: Access violation after inserting images

Hi, Sorry to hear that you are having problems with TreeDraw. TreeDraw will not try to save the chart file automatically when you close down the program, you will get the usual "The current TreeDraw chart has been modified. Do you want to save it?" prompt. It is likely that the message you got was T...
by Nick Hunter
Tue Nov 21, 2017 8:37 am
Forum: TreeDraw genealogy charting
Topic: Software corruption?
Replies: 1
Views: 4752

Re: Software corruption?

Hi,
It may be a font issue. Do you get the same problem if you use a different font or font style?
by Nick Hunter
Mon Oct 30, 2017 8:42 am
Forum: TreeDraw genealogy charting
Topic: Loss of Drive with treedraw.exe in Old files
Replies: 2
Views: 6159

Re: Loss of Drive with treedraw.exe in Old files

Hi,

Sorry to hear that you are having problems with TreeDraw.

Please email one of the problem TreeDraw .TDR chart files to support@spansoft.org and we will look into it.