Search found 668 matches

by Nick Hunter
Fri May 15, 2015 11:39 am
Forum: Kith and Kin Pro V3 genealogy database
Topic: enable editing not updating field
Replies: 1
Views: 10589

Re: enable editing not updating field

Hi, This appears to be a limitation of all date fields. The field which is displayed in the query results is actually the descriptive version of the birth date, not the underlying date itself. So by editing this field you are not actually editing the underlying date. We will take a look at this and ...
by Nick Hunter
Tue Apr 14, 2015 9:51 am
Forum: TreeDraw genealogy charting
Topic: Wide Format Printing - Chart Size
Replies: 2
Views: 11653

Re: Wide Format Printing - Chart Size

Hi, When you set the page size to 94"x36" does the page outline surround the entire chart? Remember that page margins are removed from the page breaks display, so setting the page size to A4 will actually show pages which are smaller. An alternative way to try printing is to export the chart as a PD...
by Nick Hunter
Fri Mar 27, 2015 3:24 pm
Forum: Kith and Kin Pro V3 genealogy database
Topic: Lost my timeline file(s)
Replies: 8
Views: 28583

Re: Lost my timeline file(s)

Hi,
The location of the timeline files cannot be changed. They must be on the Windows drive (normally C:) and in \KKPro3Data.
by Nick Hunter
Thu Mar 26, 2015 11:52 am
Forum: Kith and Kin Pro V3 genealogy database
Topic: Lost my timeline file(s)
Replies: 8
Views: 28583

Re: Lost my timeline file(s)

Hi,

The timeline files in C:\KKPro3Data are:
Timelines.dat
Timelines.idx
TLEvents.dat
TLEvents.idx

If these do not exist, please recover them from a backup of the C:\KKPro3Data folder or reinstall Kith and Kin Pro V3 to install the default timeline files.
by Nick Hunter
Sun Mar 15, 2015 9:03 am
Forum: TreeDraw genealogy charting
Topic: Colouring person on a chart
Replies: 2
Views: 10510

Re: Colouring person on a chart

Hi,
Please use the "Line colour" on the Colour Palette to change the colour of text elements. See: Setting colours
by Nick Hunter
Thu Mar 12, 2015 5:22 pm
Forum: Kith and Kin Pro V3 genealogy database
Topic: Cannot import GED files.
Replies: 1
Views: 10511

Re: Cannot import GED files.

Hi,

Sorry to hear that you are having problems with Kith and Kin Pro.

It is possible that there is a problem in the GEDCOM file. Please email the GEDCOM file to support@spansoft.org so that we can take a look at it.
by Nick Hunter
Wed Feb 25, 2015 11:17 am
Forum: TreeDraw genealogy charting
Topic: PDF export: embedd TTF fonts
Replies: 2
Views: 10993

Re: PDF export: embedd TTF fonts

Hi,

When you are exporting the PDF file, please click on the "Options" tab and set "Fonts mode" to "Embed TrueType fonts".

This works for both TrueType and OpenType fonts.

Manual page: http://treedraw.spansoft.org/manual/html/pdf.php
by Nick Hunter
Tue Feb 10, 2015 2:41 pm
Forum: TreeDraw genealogy charting
Topic: Cut a line in two
Replies: 1
Views: 8512

Re: Cut a line in two

Hi,
That's a great idea! We will look into whether we can implement that.
by Nick Hunter
Mon Feb 02, 2015 10:00 am
Forum: Kith and Kin Pro V3 genealogy database
Topic: Working with date errors
Replies: 1
Views: 10543

Re: Working with date errors

Hi, I can understand why that would be a nuisance and it's not just your computer. Can I suggest that you right-click on the list of date errors, choose "Select all", then right-click again and choose "Copy". Now open your WordPad or NotePad app and click on the "Paste" button or use "Edit | Paste"....
by Nick Hunter
Thu Jan 22, 2015 8:51 am
Forum: TreeDraw genealogy charting
Topic: mirror image decendant tree
Replies: 1
Views: 8295

Re: mirror image decendant tree

Hi,

Please select "Layout | Extend generations | Horizontally" in the import dialog (where you also select the root person for the tree). Choosing import options
by Nick Hunter
Fri Dec 26, 2014 9:00 am
Forum: Kith and Kin Pro V3 genealogy database
Topic: Alernative Payment Method
Replies: 2
Views: 13224

Re: Alernative Payment Method

Hi, Thank you for your interest in our software. You do not need to have a PayPal account to order online. You may use your credit or debit card. Simply select the product(s) you require and click on the "Buy now" button. You will be transferred to PayPal where you should click on "Pay with a debit ...
by Nick Hunter
Thu Dec 18, 2014 11:21 am
Forum: TreeDraw genealogy charting
Topic: Problem with reading trees.
Replies: 1
Views: 8167

Re: Problem with reading trees.

Hi,
In version 3, there is a separate V1 conversion utility supplied for V1 chart files. Please look in "Start | Programs | TreeDraw" for the conversion program. In TreeDraw V4 it is in a zip file which you have to unarchive before using.
by Nick Hunter
Fri Dec 12, 2014 11:59 am
Forum: Kith and Kin Pro V3 genealogy database
Topic: 'merge' problem
Replies: 7
Views: 22430

Re: 'merge' problem

Hi, Thank you for sending us your databases. My apologies for the delay, I did not realise that you had uploaded them. The Jackman database already includes two copies of all the families in the Piddington database which is why you are seeing duplication when you merge the Piddington database. The f...
by Nick Hunter
Tue Dec 09, 2014 12:31 pm
Forum: Kith and Kin Pro V3 genealogy database
Topic: 'merge' problem
Replies: 7
Views: 22430

Re: 'merge' problem

Hi,
It sounds like there may be corruption in the database. Please try using "File | Database | Repair" and then "File | Database | Pack".