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Hi, I assume that you are importing data using a GEDCOM file. The order of children within each family is defined in the GEDCOM file in each "FAM" section (see example below). You cannot change this order when importing the file into TreeDraw. I would suggest that you look at the system which has cr...

This issue was fixed in TreeDraw release V4.4.1. Please use "Help | Check for updates" in TreeDraw to download the latest version.

Hi, Unfortunately with your GEDCOM file being so large and the problem lines also appearing as parts of valid lines, there is no easy way to correct the GEDCOM file manually. The way we found the errors was to import your GEDCOM file into the development version of TreeDraw and log how much of the f...

Hi, Thank you for sending us your GEDCOM file. There are several GEDCOM formatting errors in the file, please see the example below where some lines start with the level number "1" but are otherwise blank. I'm not sure why "MyHeritage Family Tree Builder" would be exporting a GEDCOM file with these ...

Hi,

Sorry to hear that you are having problems with TreeDraw.

Most likely there is a problem within the GEDCOM file. Please email the file to us using the email address at http://www.spansoft.org/cont.php and we will try to find out what it is.

Hi, Sorry to hear that you are having problems with TreeDraw. TreeDraw will arrange marriages in the order in which they appear in the GEDCOM file, irrespective of marriage dates, etc. It is easy to check what the GEDCOM file actually contains in a text editor. I suspect that MyHeritage Family Tree ...

Hi, Thank you for sending us your database. We have run various tests on the database but unfortunately we have not been able to reproduce the problem you are seeing. We are able to export the entire database as a GEDCOM file (this is where problems would normally show up), we can export various rep...

Hi,
Please use "Help | Upload data to Support" in Kith and Kin Pro and we will try to reproduce the problem and then hopefully fix your database.

Hi,
All of these options http://treedrawlegacy.spansoft.org/manu ... ptions.php only apply to each new tree as it is imported. Once a tree has been imported it will not change (unless you edit it manually).

Hi,
Adding new data to Legacy will result in new chart elements (new images in this case). Since this will modify the layout of the tree, the only way to ensure that the tree is laid out correctly is to import it again.

Hi,
TreeDraw Legacy Edition does not line up generations at the same level. It wastes space and results in unnecessarily wide charts.

Hi,
Please use the "Boxed" option in the Import Dialog (where you choose the root person for the tree) http://treedrawlegacy.spansoft.org/manu ... ptions.php

Hi,
It sounds like you may have added the death date to either the "Name" or "Childs name" data type when setting up the import fields in TreeDraw. This type of data should only be included in the "Person details" data type. Please see Preferences | Import fields in the manual.

Hi, Thank you for sending us your TreeDraw chart files. >>> A4old1 opens without error, but shows nothing ... a blank window. A4old1 opens correctly and does contain chart data. You are just looking at a blank part of the chart because of some empty chart elements. Try zooming out and use "Edit | Se...

Hi,
OK, that should not be happening. Does it work properly when you start a new chart or open a different one? If it does, it suggests some problem with your main chart file. Please email your main chart file to support@spansoft.org and we will try to recreate the problem.