Search found 666 matches

by Nick Hunter
Thu Mar 03, 2016 8:34 am
Forum: TreeDraw genealogy charting
Topic: TD fails to open on Win 8 after Updates
Replies: 2
Views: 5848

Re: TD fails to open on Win 8 after Updates

Hi,
Sorry to hear that you have been having problems with TreeDraw.
You can uninstall and reinstall TreeDraw at any time. After reinstalling you might have to use "Help | Register" to enter your serial number and key.
by Nick Hunter
Mon Feb 22, 2016 1:15 pm
Forum: TreeDraw genealogy charting
Topic: Access violation
Replies: 3
Views: 7156

Re: Access violation

Hi,
It could be corruption in that one chart file. If you email the file to the email address on our support page we could confirm this but we may not be able to recover it.
by Nick Hunter
Thu Feb 11, 2016 9:23 am
Forum: TreeDraw genealogy charting
Topic: Access violation
Replies: 3
Views: 7156

Re: Access violation

Hi,
Sorry to hear that you are having problems with TreeDraw.
Do you get this error as TreeDraw is starting up or only when you open a chart file?
It may be a Windows permissions problem - try right-clicking on the TreeDraw icon and running the software in Administrator Mode.
by Nick Hunter
Mon Feb 01, 2016 5:19 pm
Forum: KK Birthday Alert
Topic: Can the birthday alert show the alias name?
Replies: 1
Views: 11970

Re: Can the birthday alert show the alias name?

Hi,

The name aliases in Kith and Kin Pro are stored in a separate database table called "Aliases" http://kithkinpro.spansoft.org/manual/html/database.php

Birthday Alert does not access this table so unfortunately what you're asking is not possible.
by Nick Hunter
Tue Jan 19, 2016 12:21 pm
Forum: Kith and Kin Pro V3 genealogy database
Topic: Punctuation ö
Replies: 1
Views: 6267

Re: Punctuation ö

Hi,

Please do not use the Alt-Gr key for this. Instead use the Alt key on the left-hand side of the keyboard along with the numeric keypad. The code for o-umlaut ö is Alt-0246.
by Nick Hunter
Wed Dec 16, 2015 5:22 pm
Forum: Kith and Kin Pro V3 genealogy database
Topic: Windows 10
Replies: 7
Views: 19334

Re: Windows 10

Hi,
Your printer drivers may have been disabled. Check in "Start | Settings | Devices".
by Nick Hunter
Wed Dec 09, 2015 12:39 pm
Forum: Kith and Kin Pro V3 genealogy database
Topic: Export PDF File (Kit & Kin Pro V 3.2.4)
Replies: 2
Views: 7732

Re: Export PDF File (Kit & Kin Pro V 3.2.4)

Hi,
Kith and Kin Pro has never had an option to add alignment marks to a PDF export, so I think that you must have been using some other method to export your PDF file. The PDF export feature in Kith and Kin Pro V3 has not changed http://kithkinpro.spansoft.org/manual/html/updates.php
by Nick Hunter
Mon Nov 23, 2015 9:12 am
Forum: TreeDraw genealogy charting
Topic: Updating Legacy Treedraw charts
Replies: 2
Views: 6753

Re: Updating Legacy Treedraw charts

Hi, Probably the easiest way is to add a new text element manually for the marriage details (it can contain any dummy text) and link it to the correct data in the Legacy database using "Format | Database link" http://treedrawlegacy.spansoft.org/manual/html/fmt_link.php Then use "Edit | Update text" ...
by Nick Hunter
Wed Nov 11, 2015 8:35 am
Forum: TreeDraw genealogy charting
Topic: Loss of Month in Importing Data
Replies: 3
Views: 8189

Re: Loss of Month in Importing Data

Hi,
Please use "Options | Preferences | Dates" and choose the correct settings. Then remove anything you put in "Replace text" to fix it.
by Nick Hunter
Fri Nov 06, 2015 8:48 am
Forum: TreeDraw genealogy charting
Topic: Ignoring Lines with No Birth,Baptism, etc., Data
Replies: 3
Views: 8185

Re: Ignoring Lines with No Birth,Baptism, etc., Data

Hi,

"Update text" is already a function which can be reversed with "Edit | Undo".
by Nick Hunter
Thu Nov 05, 2015 5:25 pm
Forum: TreeDraw genealogy charting
Topic: Ignoring Lines with No Birth,Baptism, etc., Data
Replies: 3
Views: 8185

Re: Ignoring Lines with No Birth,Baptism, etc., Data

Hi,

Just use "Options | Preferences | Import fields" and tick the "Ignore lines with no data" box. Then use "Edit | Update text". This will remove the extra blank lines but bear in mind that it will not realign the chart.
by Nick Hunter
Wed Oct 28, 2015 8:31 am
Forum: TreeDraw genealogy charting
Topic: descendant chart does not adhere to the preferences.
Replies: 1
Views: 6535

Re: descendant chart does not adhere to the preferences.

Hi, Please check that you have also set your preference in "Options | Preferences | Import fields | Child's name". The layout is different for descendant trees because of the possibility of multiple marriages for each parent; this is not a possibility in ancestral trees. There is no shadow option fo...
by Nick Hunter
Thu Jul 09, 2015 7:23 pm
Forum: TreeDraw genealogy charting
Topic: V1 to V4
Replies: 1
Views: 7718

Re: V1 to V4

Hi,
You will find the file V1_FileConversion.zip in the "Program files\TreeDraw V4" folder. Extract the contents of this file into the same folder and run TD2CONV.EXE. Please note that this is a 16-bit program and won't run under 64-bit Windows.
by Nick Hunter
Fri May 15, 2015 11:39 am
Forum: Kith and Kin Pro V3 genealogy database
Topic: enable editing not updating field
Replies: 1
Views: 7364

Re: enable editing not updating field

Hi, This appears to be a limitation of all date fields. The field which is displayed in the query results is actually the descriptive version of the birth date, not the underlying date itself. So by editing this field you are not actually editing the underlying date. We will take a look at this and ...
by Nick Hunter
Tue Apr 14, 2015 9:51 am
Forum: TreeDraw genealogy charting
Topic: Wide Format Printing - Chart Size
Replies: 2
Views: 8115

Re: Wide Format Printing - Chart Size

Hi, When you set the page size to 94"x36" does the page outline surround the entire chart? Remember that page margins are removed from the page breaks display, so setting the page size to A4 will actually show pages which are smaller. An alternative way to try printing is to export the chart as a PD...