Istallation issues with both Kith and Kin Pro and TreeDraw

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Peter Rawbone
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Joined: Thu Apr 06, 2006 7:19 pm
Location: UK
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Istallation issues with both Kith and Kin Pro and TreeDraw

Post by Peter Rawbone » Mon Nov 18, 2013 2:43 pm

Good afternoon Nick,

Following a hard drive failure, I've installed a new one - a SSD as the C:\ drive with data on a HDD (D:\) - and just reinstalled Kith and Kin Pro v 3.0.0 and TreeDraw v3.2.0. Both appeared to install correctly but when I went to install the updates, received the following:

KK v 3.2.1 - 'Some updates failed..' and
TD - 'Error wrong file size'

I attempted to install to the HDD but the same result.

All advice gratefully received

Regards

Peter

Nick Hunter
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Joined: Sun Dec 18, 2005 9:36 am
Location: SpanSoft, Scotland
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Re: Istallation issues with both Kith and Kin Pro and TreeDr

Post by Nick Hunter » Mon Nov 18, 2013 6:00 pm

Hi,

For Kith and Kin Pro, please try the update again. If that does not work, please uninstall K&KPro and download the latest version from http://kithkinpro.spansoft.org

For TreeDraw, updating from V3 to V4 is not an automatic update. Please uninstall TreeDraw and download the latest version from http://treedraw.spansoft.org You will need your version 4 serial number and key to register it.

Peter Rawbone
Posts: 44
Joined: Thu Apr 06, 2006 7:19 pm
Location: UK
Contact:

Re: Istallation issues with both Kith and Kin Pro and TreeDr

Post by Peter Rawbone » Tue Nov 19, 2013 11:15 am

Good morning Nick,

Thank you for your usual prompt reply. I have retried the Kith and Kin update and am pleased to say that it has worked so far. I can now select what I wish to print etc.

I have downloaded and installed the latest TreeDraw programme but have come unstuck and hope you will be able to advise. As a consequence of the hard disk failure, I have lost the Serial Number and Registration keys and hope you will be able to assist via my email address.

Regards

Peter

Nick Hunter
Posts: 640
Joined: Sun Dec 18, 2005 9:36 am
Location: SpanSoft, Scotland
Contact:

Re: Istallation issues with both Kith and Kin Pro and TreeDr

Post by Nick Hunter » Tue Nov 19, 2013 11:50 am

Hi,

I have sent your current TreeDraw V4 serial number and key to your registered email address.

Peter Rawbone
Posts: 44
Joined: Thu Apr 06, 2006 7:19 pm
Location: UK
Contact:

Re: Istallation issues with both Kith and Kin Pro and TreeDr

Post by Peter Rawbone » Wed Nov 20, 2013 8:28 pm

Good evening Nick,

Thank you for sending the keys so quickly, I have now downloaded and successfully installed and re-registered the programme :)

Kind regards

Peter

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