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PostPosted: Mon Nov 18, 2013 3:43 pm 
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Joined: Thu Apr 06, 2006 7:19 pm
Posts: 44
Location: UK
Good afternoon Nick,

Following a hard drive failure, I've installed a new one - a SSD as the C:\ drive with data on a HDD (D:\) - and just reinstalled Kith and Kin Pro v 3.0.0 and TreeDraw v3.2.0. Both appeared to install correctly but when I went to install the updates, received the following:

KK v 3.2.1 - 'Some updates failed..' and
TD - 'Error wrong file size'

I attempted to install to the HDD but the same result.

All advice gratefully received

Regards

Peter


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PostPosted: Mon Nov 18, 2013 7:00 pm 
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Joined: Sun Dec 18, 2005 10:36 am
Posts: 637
Location: SpanSoft, Scotland
Hi,

For Kith and Kin Pro, please try the update again. If that does not work, please uninstall K&KPro and download the latest version from http://kithkinpro.spansoft.org

For TreeDraw, updating from V3 to V4 is not an automatic update. Please uninstall TreeDraw and download the latest version from http://treedraw.spansoft.org You will need your version 4 serial number and key to register it.


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PostPosted: Tue Nov 19, 2013 12:15 pm 
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Joined: Thu Apr 06, 2006 7:19 pm
Posts: 44
Location: UK
Good morning Nick,

Thank you for your usual prompt reply. I have retried the Kith and Kin update and am pleased to say that it has worked so far. I can now select what I wish to print etc.

I have downloaded and installed the latest TreeDraw programme but have come unstuck and hope you will be able to advise. As a consequence of the hard disk failure, I have lost the Serial Number and Registration keys and hope you will be able to assist via my email address.

Regards

Peter


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PostPosted: Tue Nov 19, 2013 12:50 pm 
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Joined: Sun Dec 18, 2005 10:36 am
Posts: 637
Location: SpanSoft, Scotland
Hi,

I have sent your current TreeDraw V4 serial number and key to your registered email address.


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PostPosted: Wed Nov 20, 2013 9:28 pm 
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Joined: Thu Apr 06, 2006 7:19 pm
Posts: 44
Location: UK
Good evening Nick,

Thank you for sending the keys so quickly, I have now downloaded and successfully installed and re-registered the programme :)

Kind regards

Peter


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