"Flotaing Point Division by zero" Error message

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geneseeker
Posts: 3
Joined: Sun Jan 09, 2011 11:07 am

"Flotaing Point Division by zero" Error message

Post by geneseeker » Sun Jan 09, 2011 11:26 am

Hello Nick

I'm running K&K V.3.1 with Windows 7-I suspect that this isn't a problem specific to the software but am bemused! I have been trying to get the database up to date and wanted to imported photos to help illustrate the html.

I have successfully imported many photos but one specific photo I keep getting the same error. I tried renaming it and then rescanning it but each time with the same result. Initially it was a .tiff (for some reason!) and then I rescanned it as a .jpg with the same result.

Any suggestions welcome!

Lesley

geneseeker
Posts: 3
Joined: Sun Jan 09, 2011 11:07 am

SHOULD BE-"Floating Point division by zero!"

Post by geneseeker » Sun Jan 09, 2011 11:28 am

Apologies for typo!

Lesley

Nick Hunter
Posts: 653
Joined: Sun Dec 18, 2005 9:36 am
Location: SpanSoft, Scotland
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Post by Nick Hunter » Sun Jan 30, 2011 5:26 pm

Hi,

I'm not sure why you would be getting this error with just one particular photo. Can you please email the photo to support@spansoft.org so that we can investigate.

If it's a bug in the software we would like to get it fixed in the upcoming update.

geneseeker
Posts: 3
Joined: Sun Jan 09, 2011 11:07 am

Post by geneseeker » Mon Jan 31, 2011 10:14 am

I've found that it was the format of the photo that was the problem. K&K recognised that the format wasn't acceptable, so rejected it. Somehow the photo had saved as a .jpf - I've never heard of this extension and how it happened when saving, I don't know.
Thanks Nick.
Lesley

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