cant activate my reinstall

TreeDraw Standard Edition and TreeDraw Legacy Edition; our genealogy charting software.

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nonalyn
Posts: 1
Joined: Wed Feb 21, 2018 1:59 am

cant activate my reinstall

Post by nonalyn » Wed Feb 21, 2018 2:03 am

I ourchased treedraw legacy edition in nov 2016 and have had no issues.
This week I have had to replace my pc and reinstall some programmes

when I try to register using the registration key and my name given as the details to unlock the programme at the time I purchased treedraw, it wont recognise the codes

what am I doign wrong

thanks

Nick Hunter
Posts: 668
Joined: Sun Dec 18, 2005 9:36 am
Location: SpanSoft, Scotland
Contact:

Re: cant activate my reinstall

Post by Nick Hunter » Wed Feb 21, 2018 9:12 am

Hi,
Sorry to hear that you are having problems with TreeDraw Legacy Edition.

First, please check that you have the correct version of the software installed by using "Help | About". It should say TreeDraw Legacy Edition V4...

Second, please ensure that you are using a registered username and registration key which has been issued specifically for TreeDraw Legacy Edition V4, keys for earlier versions won't work. Enter the username and key exactly as shown in the order confirmation email.

If you continue to have problems, please email support using the address here

Nick Hunter
Posts: 668
Joined: Sun Dec 18, 2005 9:36 am
Location: SpanSoft, Scotland
Contact:

Re: cant activate my reinstall

Post by Nick Hunter » Thu Feb 22, 2018 8:52 am

Hi,

Thank you for your email. Your email account is full and not receiving.

Please uninstall TreeDraw Standard Edition and download TreeDraw Legacy Edition from http://treedrawlegacy.spansoft.org

George Highton
Posts: 1
Joined: Sat Apr 07, 2018 8:37 pm

Re: cant activate my reinstall

Post by George Highton » Sat Apr 07, 2018 8:56 pm

I have Purchase a tree Draw but can not find the code to register my copy where can I find it ? . I have the Licence Key?

Nick Hunter
Posts: 668
Joined: Sun Dec 18, 2005 9:36 am
Location: SpanSoft, Scotland
Contact:

Re: cant activate my reinstall

Post by Nick Hunter » Sun Apr 08, 2018 9:05 am

Hi,

When you purchased TreeDraw you would have received an email from SpanSoft with your serial number and registration key. Please check your spam/junk folder. If you did not receive the email please contact us using the email address here

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