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www.spansoft.org • View topic - Paypal in Canada

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 Post subject: Paypal in Canada
PostPosted: Tue Dec 02, 2014 7:56 pm 
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Joined: Tue Dec 27, 2005 11:56 pm
Posts: 2
Location: Canada
I was trying to upgrade my TreeDraw Legacy Edition from 3 to 4. On your site you say that you do not need a Paypal account to purchase the upgrade. When I change my country to Canada however the only options seem to be use an existing Paypal account or enter my credit card info and accept the Paypal terms and create an account.

Is this something Paypal Canada is imposing or a defect in the web page? If Paypal Canada will not let me pay without an account what other option do I have for purchasing the upgrade?


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 Post subject: Re: Paypal in Canada
PostPosted: Wed Dec 03, 2014 10:31 am 
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Joined: Sun Dec 18, 2005 10:36 am
Posts: 639
Location: SpanSoft, Scotland
Hi,
Sorry to hear that you are having problems with this.
As far as we know there is no restriction on paying by credit card via PayPal in Canada.
To test this, we tried placing an upgrade order, clicked on "Pay with an debit or credit card", changed the country to "Canada" and got the standard credit card form with a "Pay" button at the bottom. It is optional whether you create a PayPal account or not.
If you cannot get this to work, your only alternative is to order by post, details here:


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 Post subject: Re: Paypal in Canada
PostPosted: Wed Dec 03, 2014 5:10 pm 
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Joined: Tue Dec 27, 2005 11:56 pm
Posts: 2
Location: Canada
In case it was a browser issue I tried the update in Chrome, Firefox (my default) and IE. In all cases when I got to the Paypal payment page the only option available was to create an account. This must be because I reside in Canada and Paypal in Canada does not allow Canadian residents to pay without creating an account. I guess I will have to order by post.

You may want to update your payment info to warn Canadian residents that they do need a Paypal account to make purchases. I will be complaining to Paypal Canada about this policy.


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