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 Post subject: PDF Files blank
PostPosted: Fri May 30, 2014 4:24 am 
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Joined: Fri May 30, 2014 4:19 am
Posts: 3
I have a one page manually created chart (that is no links to any underlying data set). When I print to PDF I only get the date bottom right and the rest of the page is blank. The page has previously been selected for printing. If I Export to pdf, some of the text is missing at the top - no pattern as why some and not the rest.

I have Adobe Acrobat XI Pro installed.
Can anyone help, please?

Marlene


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 Post subject: Re: PDF Files blank
PostPosted: Fri May 30, 2014 8:45 am 
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Joined: Sun Dec 18, 2005 10:36 am
Posts: 638
Location: SpanSoft, Scotland
Hi,
Please mail the TreeDraw chart file you are using (the .TDR file) and the PDF file exported from TreeDraw to support@spansoft.org and we will take a look at it.


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 Post subject: Re: PDF Files blank
PostPosted: Sat May 31, 2014 12:31 am 
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Joined: Fri May 30, 2014 4:19 am
Posts: 3
Thank you . I have sent the files as requested.


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 Post subject: Re: PDF Files blank
PostPosted: Sat May 31, 2014 12:34 pm 
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Joined: Sun Dec 18, 2005 10:36 am
Posts: 638
Location: SpanSoft, Scotland
Hi,

Thank you for sending us your files.

The problem appears to be happening because much of the text in your TreeDraw chart has no colour associated with it. Please open the TreeDraw colour palette and select any text element which is missing from the PDF file. Then click on the black square on the palette to set the text's colour to black. http://treedraw.spansoft.org/manual/html/palette.php

I'm not sure why so many of the text elements have no colour.

If you are using non-standard fonts in your chart, you should also select "Options | Fonts mode | Embed TrueType fonts" when you export the PDF file from TreeDraw.


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 Post subject: Re: PDF Files blank
PostPosted: Sun Jun 01, 2014 3:21 am 
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Joined: Fri May 30, 2014 4:19 am
Posts: 3
Thats an unusual problem! I've been creating the text boxes by simply selecting the New Text button on the tool bar and proceeding. I like to use Arial Narrow for my charts, and although I set this as the default it doesn't stay a default so I often copy and paste and existing text box to minimise the work in the changing fonts etc. I noticed when I looked at the top black text box, its format was set to Custom - not a conscious choice all this text was copied and pasted (then rearranged) from the text on the previous pages. So I changed only that one text box to black, then went to Print (rather than Export) and it worked perfectly!
My defaults are currently set at Arial Narrow 8 Black but a new text box goes to Arial Regular 8 Black. There is no Options | Fonts Mode | Embed True Type Fonts on my version. (TreeDraw Legacy Edition 4.2.2)
Thanks very much for your quick reply and a solution. :D


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