www.spansoft.org

SpanSoft help and discussion forums.
It is currently Fri Apr 28, 2017 6:52 pm

All times are UTC [ DST ]




Post new topic Reply to topic  [ 5 posts ] 
Author Message
PostPosted: Fri Jun 28, 2013 8:10 pm 
Offline

Joined: Tue Mar 29, 2011 9:17 pm
Posts: 8
Location: Dumfries
I have upgraded to Tree Draw 4 and find that some, but not all, of my TDR files created in V3 will not open.
Why is this? I'm obviously missing something !
Sy


Top
 Profile  
 
PostPosted: Sat Jun 29, 2013 8:01 am 
Offline

Joined: Sun Dec 18, 2005 10:36 am
Posts: 638
Location: SpanSoft, Scotland
Hi,
Do you get an error message when TreeDraw fails to open a TDR file? What is the message?


Top
 Profile  
 
PostPosted: Sat Jun 29, 2013 5:30 pm 
Offline

Joined: Tue Mar 29, 2011 9:17 pm
Posts: 8
Location: Dumfries
Nick Hunter wrote:
Hi,
Do you get an error message when TreeDraw fails to open a TDR file? What is the message?

Not always the same Error message but always on a box with large white cross against red background circle.
Three examples below:
Could not open a V3.0.1 chart file.
Could not open a V3.2.3 chart file.
Could not open a V3.2.5 chart file.

Different box with Orange Triangle ! -- WARNING
This file was created on a PC with a different screen resolution.

The file opens correctly after I click OK.
After the file is saved it reopens without giving any warning message.

Cheers,
Sy


Top
 Profile  
 
PostPosted: Sun Jun 30, 2013 10:58 am 
Offline

Joined: Sun Dec 18, 2005 10:36 am
Posts: 638
Location: SpanSoft, Scotland
Hi,
Please check that your copy of TreeDraw is properly registered by using "Help | About" - it should then show your serial number. If it does not, please use "Help | Register".
If the program is registered and the V3 files still fail to open, please email one of the files to support@spansoft.org and we will investigate.


Top
 Profile  
 
PostPosted: Sun Jun 30, 2013 3:40 pm 
Offline

Joined: Tue Mar 29, 2011 9:17 pm
Posts: 8
Location: Dumfries
Nick Hunter wrote:
Hi,
Please check that your copy of TreeDraw is properly registered by using "Help | About" - it should then show your serial number. If it does not, please use "Help | Register".
If the program is registered and the V3 files still fail to open, please email one of the files to support@spansoft.org and we will investigate.


Thanks Nick, PROBLEM RESOLVED :D
I thought I had registered but obviously didn't do it correctly.
I still get the screen resolution WARNING ! Bu hat is to be expected because I have changed to a wider monitor with a different screen resolution and the problems is easily solved as detailed above.

Cheers,
Sy
PS I must find time to take in these video tutorials :roll: .
I know I'm not taking full advantage of your much enhanced program.


Top
 Profile  
 
Display posts from previous:  Sort by  
Post new topic Reply to topic  [ 5 posts ] 

All times are UTC [ DST ]


Who is online

Users browsing this forum: No registered users and 1 guest


You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum

Search for:
Jump to:  
cron
Powered by phpBB® Forum Software © phpBB Group