TDR files will not open in Tree Draw 4

TreeDraw Standard Edition and TreeDraw Legacy Edition; our genealogy charting software.

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sypitt
Posts: 8
Joined: Tue Mar 29, 2011 9:17 pm
Location: Dumfries

TDR files will not open in Tree Draw 4

Post by sypitt » Fri Jun 28, 2013 8:10 pm

I have upgraded to Tree Draw 4 and find that some, but not all, of my TDR files created in V3 will not open.
Why is this? I'm obviously missing something !
Sy

Nick Hunter
Posts: 645
Joined: Sun Dec 18, 2005 9:36 am
Location: SpanSoft, Scotland
Contact:

Re: TDR files will not open in Tree Draw 4

Post by Nick Hunter » Sat Jun 29, 2013 8:01 am

Hi,
Do you get an error message when TreeDraw fails to open a TDR file? What is the message?

sypitt
Posts: 8
Joined: Tue Mar 29, 2011 9:17 pm
Location: Dumfries

Re: TDR files will not open in Tree Draw 4

Post by sypitt » Sat Jun 29, 2013 5:30 pm

Nick Hunter wrote:Hi,
Do you get an error message when TreeDraw fails to open a TDR file? What is the message?
Not always the same Error message but always on a box with large white cross against red background circle.
Three examples below:
Could not open a V3.0.1 chart file.
Could not open a V3.2.3 chart file.
Could not open a V3.2.5 chart file.

Different box with Orange Triangle ! -- WARNING
This file was created on a PC with a different screen resolution.

The file opens correctly after I click OK.
After the file is saved it reopens without giving any warning message.

Cheers,
Sy

Nick Hunter
Posts: 645
Joined: Sun Dec 18, 2005 9:36 am
Location: SpanSoft, Scotland
Contact:

Re: TDR files will not open in Tree Draw 4

Post by Nick Hunter » Sun Jun 30, 2013 10:58 am

Hi,
Please check that your copy of TreeDraw is properly registered by using "Help | About" - it should then show your serial number. If it does not, please use "Help | Register".
If the program is registered and the V3 files still fail to open, please email one of the files to support@spansoft.org and we will investigate.

sypitt
Posts: 8
Joined: Tue Mar 29, 2011 9:17 pm
Location: Dumfries

Re: TDR files will not open in Tree Draw 4

Post by sypitt » Sun Jun 30, 2013 3:40 pm

Nick Hunter wrote:Hi,
Please check that your copy of TreeDraw is properly registered by using "Help | About" - it should then show your serial number. If it does not, please use "Help | Register".
If the program is registered and the V3 files still fail to open, please email one of the files to support@spansoft.org and we will investigate.
Thanks Nick, PROBLEM RESOLVED :D
I thought I had registered but obviously didn't do it correctly.
I still get the screen resolution WARNING ! Bu hat is to be expected because I have changed to a wider monitor with a different screen resolution and the problems is easily solved as detailed above.

Cheers,
Sy
PS I must find time to take in these video tutorials :roll: .
I know I'm not taking full advantage of your much enhanced program.

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