TreeDraw Standard Edition and TreeDraw Legacy Edition; our genealogy charting software.
Moderator: Nick Hunter
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Graham Hadfield
- Posts: 43
- Joined: Thu Dec 29, 2005 8:05 am
- Location: Middlesbrough, UK
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Contact:
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by Graham Hadfield » Sat Feb 05, 2011 7:51 am
Hello Nick,
I have just tried to update to v3.2.5 and the update failed, returning the message Error:update installation.
Could you please advise.
Graham
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Nick Hunter
- Posts: 669
- Joined: Sun Dec 18, 2005 9:36 am
- Location: SpanSoft, Scotland
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Contact:
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by Nick Hunter » Sat Feb 05, 2011 8:26 pm
Hi,
Sorry to hear that you have this problem. Please clear your browser cache and the contents of "C:\SpanSoft updates\TreeDraw" and try the update again.
If all else fails you may have to uninstall TreeDraw and download and install the new version all manually.
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Graham Hadfield
- Posts: 43
- Joined: Thu Dec 29, 2005 8:05 am
- Location: Middlesbrough, UK
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Contact:
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by Graham Hadfield » Sun Feb 06, 2011 8:37 am
Thanks Nick.
I had to go the uninstall/reinstall route but all very simple really and all working fine now.
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Rodney Fry
- Posts: 40
- Joined: Tue Jan 17, 2006 10:38 pm
- Location: Crowthorne, Berks
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by Rodney Fry » Sun Feb 06, 2011 1:34 pm
Thanks for the quick update, Nick, to my query!
Followed your instructions to Graham and it installed with no error message and all works with a new default setting in landscape.
Rodney Fry