TreeDraw 3 will not install on my PC

TreeDraw Standard Edition and TreeDraw Legacy Edition; our genealogy charting software.

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Jim Hunt

TreeDraw 3 will not install on my PC

Post by Jim Hunt » Sun Dec 18, 2005 10:52 am

Hi, i have recently downloaded TD3, and tried to install it on my pc and an error occurs just after the install shield extracts. saying

"C:\Windows\system32\autoexec.nt. The system file is not suitable for running MS-DOS and microsoft windows applications. Close/Ignore."

My PC is p3.0 running XP professional. 512Ram.

Any suggestions?

Sue

Post by Sue » Sun Dec 18, 2005 10:52 am

Hi

I have exactly the same problem. No idea whats causing it. I've turned off firewalls, virus guards etc.

The same file works when I use it on Windows ME, its only XP that causes the trouble.

Nick Hunter
Posts: 666
Joined: Sun Dec 18, 2005 9:36 am
Location: SpanSoft, Scotland
Contact:

Post by Nick Hunter » Sun Dec 18, 2005 10:54 am

There is a problem with your Windows configuration.

Please consult the following Microsoft Knowledgebase article...

http://support.microsoft.com/default.as ... -us;324767

flybycop
Posts: 2
Joined: Sun Dec 17, 2006 3:35 am

TreeDraw Legacy Install

Post by flybycop » Sun Dec 17, 2006 3:40 am

I have tried installing from:
Click this link to download the TreeDraw Legacy Edition
http://www.spansoft.org/data/tdlegacy.exe
I've tried installing from this link, saving to my computer and
launching ... it opens, I click RUN, and it gives me the prompt 'this will install TreeDraw Legacy Edition, do you wish to continue? I say YES, and it does nothing. I guess the self-extracting file doesn't work ??

I did go to: http://www.SpanSoft.org, clicked on TreeDraw, download ...
there are several options. Not sure which one to select. They all say
Shareware.

I tried to download the free TreeDraw viewer (even though I just paid
$40 for the software) - and it does the same thing. The self-extracting
window flashes barely - and then nothing.

Please advise - I really need this software!

Nick Hunter
Posts: 666
Joined: Sun Dec 18, 2005 9:36 am
Location: SpanSoft, Scotland
Contact:

Post by Nick Hunter » Sun Dec 17, 2006 9:35 am

Please ensure that you close down all other programs before installing
TreeDraw Legacy Edition. In particular close down your resident anti-virus
and spyware software.

flybycop
Posts: 2
Joined: Sun Dec 17, 2006 3:35 am

TreeDraw Legacy Install

Post by flybycop » Sun Dec 17, 2006 5:12 pm

Thank you Nick for the reply, but it still won't install.

I'm getting really frustrated - I have tons of information typed into Legacy, and I can't print it in the format I need.

This is insane, I've tried everything. (and throwing my wireless mouse at the wall didn't work either)

Please advise if you have any tricks left. I did check, and I have those 3 files (for XP) mentioned above.

Any assistance is most appreciated. Thank you.

FrankS
Posts: 6
Joined: Tue Mar 13, 2007 12:10 am

Tree Draw Legacy Install

Post by FrankS » Wed Mar 14, 2007 12:15 am

Just checking for updates and saw flybycop message of 17 Dec 2006. Further to Nick's advice are you running Broadband?. Currently I have XP Home with ADSL Broadband running continuously, recently had a Canon printer which refused to install until the Broadband was shutdown after stopping the antivirus etc.

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