Search found 666 matches

by Nick Hunter
Mon Jul 25, 2016 12:46 pm
Forum: TreeDraw genealogy charting
Topic: Access Violation when I try to import descendant tree
Replies: 6
Views: 7857

Re: Access Violation when I try to import descendant tree

Hi, Unfortunately with your GEDCOM file being so large and the problem lines also appearing as parts of valid lines, there is no easy way to correct the GEDCOM file manually. The way we found the errors was to import your GEDCOM file into the development version of TreeDraw and log how much of the f...
by Nick Hunter
Sun Jul 24, 2016 4:48 pm
Forum: TreeDraw genealogy charting
Topic: Access Violation when I try to import descendant tree
Replies: 6
Views: 7857

Re: Access Violation when I try to import descendant tree

Hi, Thank you for sending us your GEDCOM file. There are several GEDCOM formatting errors in the file, please see the example below where some lines start with the level number "1" but are otherwise blank. I'm not sure why "MyHeritage Family Tree Builder" would be exporting a GEDCOM file with these ...
by Nick Hunter
Fri Jul 22, 2016 2:26 pm
Forum: TreeDraw genealogy charting
Topic: Access Violation when I try to import descendant tree
Replies: 6
Views: 7857

Re: Access Violation when I try to import descendant tree

Hi,

Sorry to hear that you are having problems with TreeDraw.

Most likely there is a problem within the GEDCOM file. Please email the file to us using the email address at http://www.spansoft.org/cont.php and we will try to find out what it is.
by Nick Hunter
Wed Jun 22, 2016 4:28 pm
Forum: TreeDraw genealogy charting
Topic: Marriage Order
Replies: 3
Views: 6078

Re: Marriage Order

Hi, Sorry to hear that you are having problems with TreeDraw. TreeDraw will arrange marriages in the order in which they appear in the GEDCOM file, irrespective of marriage dates, etc. It is easy to check what the GEDCOM file actually contains in a text editor. I suspect that MyHeritage Family Tree ...
by Nick Hunter
Mon May 16, 2016 11:29 am
Forum: Kith and Kin Pro V3 genealogy database
Topic: Access Violation at Address Kith & Kin Pro v3.2.4
Replies: 3
Views: 7852

Re: Access Violation at Address Kith & Kin Pro v3.2.4

Hi, Thank you for sending us your database. We have run various tests on the database but unfortunately we have not been able to reproduce the problem you are seeing. We are able to export the entire database as a GEDCOM file (this is where problems would normally show up), we can export various rep...
by Nick Hunter
Sun May 15, 2016 6:47 pm
Forum: Kith and Kin Pro V3 genealogy database
Topic: Access Violation at Address Kith & Kin Pro v3.2.4
Replies: 3
Views: 7852

Re: Access Violation at Address Kith & Kin Pro v3.2.4

Hi,
Please use "Help | Upload data to Support" in Kith and Kin Pro and we will try to reproduce the problem and then hopefully fix your database.
by Nick Hunter
Sun Apr 24, 2016 8:58 am
Forum: TreeDraw genealogy charting
Topic: Box around each person; where is the option to do it?
Replies: 4
Views: 11005

Re: Box around each person; where is the option to do it?

Hi,
All of these options http://treedrawlegacy.spansoft.org/manu ... ptions.php only apply to each new tree as it is imported. Once a tree has been imported it will not change (unless you edit it manually).
by Nick Hunter
Sat Apr 23, 2016 6:51 pm
Forum: TreeDraw genealogy charting
Topic: Updating images, newly incorporated into Legacy Family Tree
Replies: 2
Views: 7296

Re: Updating images, newly incorporated into Legacy Family T

Hi,
Adding new data to Legacy will result in new chart elements (new images in this case). Since this will modify the layout of the tree, the only way to ensure that the tree is laid out correctly is to import it again.
by Nick Hunter
Sat Apr 23, 2016 6:49 pm
Forum: TreeDraw genealogy charting
Topic: Can generations be arranged on the same horizontal line?
Replies: 2
Views: 7411

Re: Can generations be arranged on the same horizontal line?

Hi,
TreeDraw Legacy Edition does not line up generations at the same level. It wastes space and results in unnecessarily wide charts.
by Nick Hunter
Sat Apr 23, 2016 6:47 pm
Forum: TreeDraw genealogy charting
Topic: Box around each person; where is the option to do it?
Replies: 4
Views: 11005

Re: Box around each person; where is the option to do it?

Hi,
Please use the "Boxed" option in the Import Dialog (where you choose the root person for the tree) http://treedrawlegacy.spansoft.org/manu ... ptions.php
by Nick Hunter
Sat Apr 23, 2016 10:42 am
Forum: TreeDraw genealogy charting
Topic: Date of death duplicated
Replies: 1
Views: 4625

Re: Date of death duplicated

Hi,
It sounds like you may have added the death date to either the "Name" or "Childs name" data type when setting up the import fields in TreeDraw. This type of data should only be included in the "Person details" data type. Please see Preferences | Import fields in the manual.
by Nick Hunter
Sat Apr 16, 2016 8:42 am
Forum: TreeDraw genealogy charting
Topic: Changing the page size on an existing chart
Replies: 6
Views: 8401

Re: Changing the page size on an existing chart

Hi, Thank you for sending us your TreeDraw chart files. >>> A4old1 opens without error, but shows nothing ... a blank window. A4old1 opens correctly and does contain chart data. You are just looking at a blank part of the chart because of some empty chart elements. Try zooming out and use "Edit | Se...
by Nick Hunter
Fri Apr 15, 2016 3:38 pm
Forum: TreeDraw genealogy charting
Topic: Changing the page size on an existing chart
Replies: 6
Views: 8401

Re: Changing the page size on an existing chart

Hi,
OK, that should not be happening. Does it work properly when you start a new chart or open a different one? If it does, it suggests some problem with your main chart file. Please email your main chart file to support@spansoft.org and we will try to recreate the problem.
by Nick Hunter
Fri Apr 15, 2016 12:31 pm
Forum: TreeDraw genealogy charting
Topic: Changing the page size on an existing chart
Replies: 6
Views: 8401

Re: Changing the page size on an existing chart

Hi,
So when you use "File | Page setup" then change the "Paper size" to A3 and click on OK the dotted red lines do not change position?
by Nick Hunter
Fri Apr 15, 2016 8:37 am
Forum: TreeDraw genealogy charting
Topic: Changing the page size on an existing chart
Replies: 6
Views: 8401

Re: Changing the page size on an existing chart

Hi,
Please verify that using "File | Page setup" in TreeDraw to change the page size to A3 actaully changes the page size. You can see this by turning on the "Options | Display page breaks" setting. If this is OK, then "File | Export PDF file" should produce A3 pages in the PDF file.