Search found 672 matches

by Nick Hunter
Wed Jun 22, 2016 4:28 pm
Forum: TreeDraw genealogy charting
Topic: Marriage Order
Replies: 3
Views: 5424

Re: Marriage Order

Hi, Sorry to hear that you are having problems with TreeDraw. TreeDraw will arrange marriages in the order in which they appear in the GEDCOM file, irrespective of marriage dates, etc. It is easy to check what the GEDCOM file actually contains in a text editor. I suspect that MyHeritage Family Tree ...
by Nick Hunter
Mon May 16, 2016 11:29 am
Forum: Kith and Kin Pro V3 genealogy database
Topic: Access Violation at Address Kith & Kin Pro v3.2.4
Replies: 3
Views: 7058

Re: Access Violation at Address Kith & Kin Pro v3.2.4

Hi, Thank you for sending us your database. We have run various tests on the database but unfortunately we have not been able to reproduce the problem you are seeing. We are able to export the entire database as a GEDCOM file (this is where problems would normally show up), we can export various rep...
by Nick Hunter
Sun May 15, 2016 6:47 pm
Forum: Kith and Kin Pro V3 genealogy database
Topic: Access Violation at Address Kith & Kin Pro v3.2.4
Replies: 3
Views: 7058

Re: Access Violation at Address Kith & Kin Pro v3.2.4

Hi,
Please use "Help | Upload data to Support" in Kith and Kin Pro and we will try to reproduce the problem and then hopefully fix your database.
by Nick Hunter
Sun Apr 24, 2016 8:58 am
Forum: TreeDraw genealogy charting
Topic: Box around each person; where is the option to do it?
Replies: 4
Views: 9852

Re: Box around each person; where is the option to do it?

Hi,
All of these options http://treedrawlegacy.spansoft.org/manu ... ptions.php only apply to each new tree as it is imported. Once a tree has been imported it will not change (unless you edit it manually).
by Nick Hunter
Sat Apr 23, 2016 6:51 pm
Forum: TreeDraw genealogy charting
Topic: Updating images, newly incorporated into Legacy Family Tree
Replies: 2
Views: 6459

Re: Updating images, newly incorporated into Legacy Family T

Hi,
Adding new data to Legacy will result in new chart elements (new images in this case). Since this will modify the layout of the tree, the only way to ensure that the tree is laid out correctly is to import it again.
by Nick Hunter
Sat Apr 23, 2016 6:49 pm
Forum: TreeDraw genealogy charting
Topic: Can generations be arranged on the same horizontal line?
Replies: 2
Views: 6581

Re: Can generations be arranged on the same horizontal line?

Hi,
TreeDraw Legacy Edition does not line up generations at the same level. It wastes space and results in unnecessarily wide charts.
by Nick Hunter
Sat Apr 23, 2016 6:47 pm
Forum: TreeDraw genealogy charting
Topic: Box around each person; where is the option to do it?
Replies: 4
Views: 9852

Re: Box around each person; where is the option to do it?

Hi,
Please use the "Boxed" option in the Import Dialog (where you choose the root person for the tree) http://treedrawlegacy.spansoft.org/manu ... ptions.php
by Nick Hunter
Sat Apr 23, 2016 10:42 am
Forum: TreeDraw genealogy charting
Topic: Date of death duplicated
Replies: 1
Views: 4133

Re: Date of death duplicated

Hi,
It sounds like you may have added the death date to either the "Name" or "Childs name" data type when setting up the import fields in TreeDraw. This type of data should only be included in the "Person details" data type. Please see Preferences | Import fields in the manual.
by Nick Hunter
Sat Apr 16, 2016 8:42 am
Forum: TreeDraw genealogy charting
Topic: Changing the page size on an existing chart
Replies: 6
Views: 7266

Re: Changing the page size on an existing chart

Hi, Thank you for sending us your TreeDraw chart files. >>> A4old1 opens without error, but shows nothing ... a blank window. A4old1 opens correctly and does contain chart data. You are just looking at a blank part of the chart because of some empty chart elements. Try zooming out and use "Edit | Se...
by Nick Hunter
Fri Apr 15, 2016 3:38 pm
Forum: TreeDraw genealogy charting
Topic: Changing the page size on an existing chart
Replies: 6
Views: 7266

Re: Changing the page size on an existing chart

Hi,
OK, that should not be happening. Does it work properly when you start a new chart or open a different one? If it does, it suggests some problem with your main chart file. Please email your main chart file to support@spansoft.org and we will try to recreate the problem.
by Nick Hunter
Fri Apr 15, 2016 12:31 pm
Forum: TreeDraw genealogy charting
Topic: Changing the page size on an existing chart
Replies: 6
Views: 7266

Re: Changing the page size on an existing chart

Hi,
So when you use "File | Page setup" then change the "Paper size" to A3 and click on OK the dotted red lines do not change position?
by Nick Hunter
Fri Apr 15, 2016 8:37 am
Forum: TreeDraw genealogy charting
Topic: Changing the page size on an existing chart
Replies: 6
Views: 7266

Re: Changing the page size on an existing chart

Hi,
Please verify that using "File | Page setup" in TreeDraw to change the page size to A3 actaully changes the page size. You can see this by turning on the "Options | Display page breaks" setting. If this is OK, then "File | Export PDF file" should produce A3 pages in the PDF file.
by Nick Hunter
Thu Mar 03, 2016 8:34 am
Forum: TreeDraw genealogy charting
Topic: TD fails to open on Win 8 after Updates
Replies: 2
Views: 4942

Re: TD fails to open on Win 8 after Updates

Hi,
Sorry to hear that you have been having problems with TreeDraw.
You can uninstall and reinstall TreeDraw at any time. After reinstalling you might have to use "Help | Register" to enter your serial number and key.
by Nick Hunter
Mon Feb 22, 2016 1:15 pm
Forum: TreeDraw genealogy charting
Topic: Access violation
Replies: 3
Views: 6234

Re: Access violation

Hi,
It could be corruption in that one chart file. If you email the file to the email address on our support page we could confirm this but we may not be able to recover it.
by Nick Hunter
Thu Feb 11, 2016 9:23 am
Forum: TreeDraw genealogy charting
Topic: Access violation
Replies: 3
Views: 6234

Re: Access violation

Hi,
Sorry to hear that you are having problems with TreeDraw.
Do you get this error as TreeDraw is starting up or only when you open a chart file?
It may be a Windows permissions problem - try right-clicking on the TreeDraw icon and running the software in Administrator Mode.