Search found 670 matches

by Nick Hunter
Thu Jun 15, 2017 9:02 am
Forum: TreeDraw genealogy charting
Topic: Difficulty seeing fewer fields
Replies: 1
Views: 1890

Re: Difficulty seeing fewer fields

Hi, Sorry to hear that you are having problems with TreeDraw Legacy Edition. Most likely it is the number of pictures which is causing the problem. You can get TreeDraw to only import certain images from the Legacy database by using the "Pictures | Must have print flag" option in the import dialog (...
by Nick Hunter
Thu May 04, 2017 8:41 am
Forum: Kith and Kin Pro V3 genealogy database
Topic: windows 10 from xp database problem
Replies: 2
Views: 2919

Re: windows 10 from xp database problem

Hi,

Sorry to hear that you are having problems with Kith and Kin Pro.

You may have copied the wrong databases from your previous system. Please see this post Identifying V1/2 and V3 databases
by Nick Hunter
Sat Mar 25, 2017 8:35 am
Forum: Kith and Kin Pro V3 genealogy database
Topic: Error - family table cannot modify a read only table
Replies: 1
Views: 2349

Re: Error - family table cannot modify a read only table

Hi,
Most likely Kith and Kin Pro does not have permission to access your database files. Try running it in administrator mode.
The other possibility is that the database files have been flagged as read-only.
by Nick Hunter
Sat Mar 18, 2017 8:56 am
Forum: TreeDraw genealogy charting
Topic: Problem in registration
Replies: 1
Views: 2473

Re: Problem in registration

Hi,

Please look further down the email we sent you for the TreeDraw serial number and key. The TreeDraw serial number will begin with "TD".
by Nick Hunter
Tue Jan 17, 2017 7:00 pm
Forum: Kith and Kin Pro V3 genealogy database
Topic: Kith & Kin Pro 3-1-2
Replies: 1
Views: 2834

Re: Kith & Kin Pro 3-1-2

Hi,

The latest version is V3.2.5.

I notice that you ordered this version today and we emailled a new serial number and key to you.
by Nick Hunter
Sat Dec 10, 2016 9:36 am
Forum: TreeDraw genealogy charting
Topic: TreeDraw 4.4 for Legacy, Multiple lines of descent possible?
Replies: 1
Views: 2746

Re: TreeDraw 4.4 for Legacy, Multiple lines of descent possi

Hi,

You can combine multiple descendant or ancestral trees into the same chart. Please see https://www.youtube.com/watch?v=_IZDxnHtJ6A
by Nick Hunter
Sun Nov 06, 2016 12:14 pm
Forum: Kith and Kin Pro V3 genealogy database
Topic: Husband & Wife Icons missing from Tree Layout Prints
Replies: 1
Views: 4909

Re: Husband & Wife Icons missing from Tree Layout Prints

Hi,

I don't think there was ever an option to include parents' icons in this report.
by Nick Hunter
Wed Sep 14, 2016 5:53 pm
Forum: Kith and Kin Pro V3 genealogy database
Topic: .tre files to GEDCOM
Replies: 2
Views: 5906

Re: .tre files to GEDCOM

Which version of Kith and Kin are you using? If you set the "Receiving system" option to "Kith and Kin" and export all families you will get all the data including Kith and Kin specific data.
by Nick Hunter
Sat Aug 06, 2016 3:45 pm
Forum: TreeDraw genealogy charting
Topic: Order of children from marriage
Replies: 1
Views: 3761

Re: Order of children from marriage

Hi, I assume that you are importing data using a GEDCOM file. The order of children within each family is defined in the GEDCOM file in each "FAM" section (see example below). You cannot change this order when importing the file into TreeDraw. I would suggest that you look at the system which has cr...
by Nick Hunter
Mon Aug 01, 2016 10:01 am
Forum: TreeDraw genealogy charting
Topic: Access Violation when I try to import descendant tree
Replies: 6
Views: 6295

Re: Access Violation when I try to import descendant tree

This issue was fixed in TreeDraw release V4.4.1. Please use "Help | Check for updates" in TreeDraw to download the latest version.
by Nick Hunter
Mon Jul 25, 2016 12:46 pm
Forum: TreeDraw genealogy charting
Topic: Access Violation when I try to import descendant tree
Replies: 6
Views: 6295

Re: Access Violation when I try to import descendant tree

Hi, Unfortunately with your GEDCOM file being so large and the problem lines also appearing as parts of valid lines, there is no easy way to correct the GEDCOM file manually. The way we found the errors was to import your GEDCOM file into the development version of TreeDraw and log how much of the f...
by Nick Hunter
Sun Jul 24, 2016 4:48 pm
Forum: TreeDraw genealogy charting
Topic: Access Violation when I try to import descendant tree
Replies: 6
Views: 6295

Re: Access Violation when I try to import descendant tree

Hi, Thank you for sending us your GEDCOM file. There are several GEDCOM formatting errors in the file, please see the example below where some lines start with the level number "1" but are otherwise blank. I'm not sure why "MyHeritage Family Tree Builder" would be exporting a GEDCOM file with these ...
by Nick Hunter
Fri Jul 22, 2016 2:26 pm
Forum: TreeDraw genealogy charting
Topic: Access Violation when I try to import descendant tree
Replies: 6
Views: 6295

Re: Access Violation when I try to import descendant tree

Hi,

Sorry to hear that you are having problems with TreeDraw.

Most likely there is a problem within the GEDCOM file. Please email the file to us using the email address at http://www.spansoft.org/cont.php and we will try to find out what it is.
by Nick Hunter
Wed Jun 22, 2016 4:28 pm
Forum: TreeDraw genealogy charting
Topic: Marriage Order
Replies: 3
Views: 5029

Re: Marriage Order

Hi, Sorry to hear that you are having problems with TreeDraw. TreeDraw will arrange marriages in the order in which they appear in the GEDCOM file, irrespective of marriage dates, etc. It is easy to check what the GEDCOM file actually contains in a text editor. I suspect that MyHeritage Family Tree ...
by Nick Hunter
Mon May 16, 2016 11:29 am
Forum: Kith and Kin Pro V3 genealogy database
Topic: Access Violation at Address Kith & Kin Pro v3.2.4
Replies: 3
Views: 6569

Re: Access Violation at Address Kith & Kin Pro v3.2.4

Hi, Thank you for sending us your database. We have run various tests on the database but unfortunately we have not been able to reproduce the problem you are seeing. We are able to export the entire database as a GEDCOM file (this is where problems would normally show up), we can export various rep...