Search found 650 matches

by Nick Hunter
Thu Nov 23, 2017 8:54 am
Forum: TreeDraw genealogy charting
Topic: Access violation after inserting images
Replies: 2
Views: 2

Re: Access violation after inserting images

Hi, Sorry to hear that you are having problems with TreeDraw. TreeDraw will not try to save the chart file automatically when you close down the program, you will get the usual "The current TreeDraw chart has been modified. Do you want to save it?" prompt. It is likely that the message you got was T...
by Nick Hunter
Tue Nov 21, 2017 8:37 am
Forum: TreeDraw genealogy charting
Topic: Software corruption?
Replies: 1
Views: 12

Re: Software corruption?

Hi,
It may be a font issue. Do you get the same problem if you use a different font or font style?
by Nick Hunter
Mon Oct 30, 2017 8:42 am
Forum: TreeDraw genealogy charting
Topic: Loss of Drive with treedraw.exe in Old files
Replies: 2
Views: 63

Re: Loss of Drive with treedraw.exe in Old files

Hi,

Sorry to hear that you are having problems with TreeDraw.

Please email one of the problem TreeDraw .TDR chart files to support@spansoft.org and we will look into it.
by Nick Hunter
Mon Sep 25, 2017 10:02 am
Forum: Kith and Kin Pro V3 genealogy database
Topic: [Fxxxx] *Not found*
Replies: 1
Views: 126

Re: [Fxxxx] *Not found*

Hi, It could be a problem in the Links table but if Repair is not fixing it I would go with exporting as a GEDCOM and then importing it into a new database. GEDCOM will transfer your notes but you need to make sure that this option is switched on in the GEDCOM export options as well as setting the p...
by Nick Hunter
Tue Aug 22, 2017 9:39 am
Forum: TreeDraw genealogy charting
Topic: What screen resolution are my files
Replies: 2
Views: 249

Re: What screen resolution are my files

Hi, Sorry to hear that you are having problems with TreeDraw. Usually this message is because the Windows "Large fonts" setting has changed, rather than the screen resolution. This shows you how to change it (Windows versions will vary) http://www.dummies.com/computers/operating-systems/windows-xp-v...
by Nick Hunter
Mon Jul 24, 2017 8:38 am
Forum: Kith and Kin Pro V3 genealogy database
Topic: dbisam engine error
Replies: 4
Views: 550

Re: dbisam engine error

Hi,
The only other alternative is to recover from a "good" backup, ie. one taken before this corruption occurred.
by Nick Hunter
Thu Jul 20, 2017 8:32 am
Forum: Kith and Kin Pro V3 genealogy database
Topic: dbisam engine error
Replies: 4
Views: 550

Re: dbisam engine error

Hi,
Have you tried "File | Database | Repair"? Either of the Aliases.dat or Aliases.idx files may be missing or invalid. Are you able to open the Sample_V3 database?
by Nick Hunter
Tue Jul 18, 2017 8:47 am
Forum: TreeDraw genealogy charting
Topic: Updating
Replies: 1
Views: 269

Re: Updating

Hi,

You can safely try uninstalling TreeDraw and installing the new version manually.
by Nick Hunter
Thu Jun 29, 2017 4:48 pm
Forum: TreeDraw genealogy charting
Topic: Legacy imports
Replies: 1
Views: 328

Re: Legacy imports

Hi, 1) TreeDraw does not use your Legacy settings, it has its own settings which you can access from "Options | Preferences". However, to change date modifiers such as Cir, Bef, etc, please edit the TreeDraw.ini file which is in the "<user>\AppData\Roaming\TreeDraw Legacy Edition" folder. Look for t...
by Nick Hunter
Thu Jun 15, 2017 9:02 am
Forum: TreeDraw genealogy charting
Topic: Difficulty seeing fewer fields
Replies: 1
Views: 328

Re: Difficulty seeing fewer fields

Hi, Sorry to hear that you are having problems with TreeDraw Legacy Edition. Most likely it is the number of pictures which is causing the problem. You can get TreeDraw to only import certain images from the Legacy database by using the "Pictures | Must have print flag" option in the import dialog (...
by Nick Hunter
Thu May 04, 2017 8:41 am
Forum: Kith and Kin Pro V3 genealogy database
Topic: windows 10 from xp database problem
Replies: 2
Views: 569

Re: windows 10 from xp database problem

Hi,

Sorry to hear that you are having problems with Kith and Kin Pro.

You may have copied the wrong databases from your previous system. Please see this post Identifying V1/2 and V3 databases
by Nick Hunter
Sat Mar 25, 2017 8:35 am
Forum: Kith and Kin Pro V3 genealogy database
Topic: Error - family table cannot modify a read only table
Replies: 1
Views: 630

Re: Error - family table cannot modify a read only table

Hi,
Most likely Kith and Kin Pro does not have permission to access your database files. Try running it in administrator mode.
The other possibility is that the database files have been flagged as read-only.
by Nick Hunter
Sat Mar 18, 2017 8:56 am
Forum: TreeDraw genealogy charting
Topic: Problem in registration
Replies: 1
Views: 570

Re: Problem in registration

Hi,

Please look further down the email we sent you for the TreeDraw serial number and key. The TreeDraw serial number will begin with "TD".
by Nick Hunter
Tue Jan 17, 2017 7:00 pm
Forum: Kith and Kin Pro V3 genealogy database
Topic: Kith & Kin Pro 3-1-2
Replies: 1
Views: 798

Re: Kith & Kin Pro 3-1-2

Hi,

The latest version is V3.2.5.

I notice that you ordered this version today and we emailled a new serial number and key to you.