Search found 659 matches

by Nick Hunter
Thu Feb 22, 2018 8:52 am
Forum: TreeDraw genealogy charting
Topic: cant activate my reinstall
Replies: 2
Views: 27

Re: cant activate my reinstall

Hi,

Thank you for your email. Your email account is full and not receiving.

Please uninstall TreeDraw Standard Edition and download TreeDraw Legacy Edition from http://treedrawlegacy.spansoft.org
by Nick Hunter
Wed Feb 21, 2018 9:12 am
Forum: TreeDraw genealogy charting
Topic: cant activate my reinstall
Replies: 2
Views: 27

Re: cant activate my reinstall

Hi, Sorry to hear that you are having problems with TreeDraw Legacy Edition. First, please check that you have the correct version of the software installed by using "Help | About". It should say TreeDraw Legacy Edition V4... Second, please ensure that you are using a registered username and registr...
by Nick Hunter
Wed Feb 07, 2018 12:07 pm
Forum: Kith and Kin Pro V3 genealogy database
Topic: Bug in WWW export with 2nd name of wife
Replies: 3
Views: 159

Re: Bug in WWW export with 2nd name of wife

Hi, We have now looked into your problem. This is not really a bug but is being caused by the "Aliases" feature. When you add a wife to a marriage, Kith and Kin Pro will automatically add an alias to the wife's record which uses her firstanames and the surname of her husband, see: Adding and maintai...
by Nick Hunter
Tue Feb 06, 2018 8:27 am
Forum: Kith and Kin Pro V3 genealogy database
Topic: Bug in WWW export with 2nd name of wife
Replies: 3
Views: 159

Re: Bug in WWW export with 2nd name of wife

Hi,
Thank you for reporting this. We will look into it.
by Nick Hunter
Sun Jan 14, 2018 9:27 am
Forum: TreeDraw genealogy charting
Topic: show only first picture ?
Replies: 2
Views: 189

Re: show only first picture ?

Hi, You can choose which pictures to import into TreeDraw in Kith and Kin Pro. In the Kith and Kin Pro pictures dialog, remove the "Include image in output" flag against any pictures you do not want to include in TreeDraw: http://kithkinpro.spansoft.org/manual/html/pictures.php and then set the "Pic...
by Nick Hunter
Fri Dec 22, 2017 9:07 am
Forum: TreeDraw genealogy charting
Topic: Bow tie tree
Replies: 1
Views: 159

Re: Bow tie tree

Hi,
Unfortunately TreeDraw cannot do this automatically. The only way I can think of producing a bow tie chart in TreeDraw would be to manually move all the elements of one side around to produce a mirror.
by Nick Hunter
Fri Dec 01, 2017 10:32 am
Forum: TreeDraw genealogy charting
Topic: Reinstalled, can't open files
Replies: 2
Views: 316

Re: Reinstalled, can't open files

Hi, Thank you for sending us your chart file. We have completed testing your TreeDraw chart file on 3 different computers under 3 different versions of Windows and can find no problems with the file. This suggests that there is some difference with the way your file is being accessed on your own com...
by Nick Hunter
Wed Nov 29, 2017 9:18 am
Forum: TreeDraw genealogy charting
Topic: Reinstalled, can't open files
Replies: 2
Views: 316

Re: Reinstalled, can't open files

Sorry to hear that you are having problems with TreeDraw. Please make sure that you have registered the software by entering your serial number and key in "Help | Register". If you still cannot open your TreeDraw chart files, please email one of them to us and we will try to figure out what the prob...
by Nick Hunter
Fri Nov 24, 2017 8:42 am
Forum: TreeDraw genealogy charting
Topic: Access violation after inserting images
Replies: 3
Views: 291

Re: Access violation after inserting images

Hi,
There is no size limit imposed by TreeDraw. The only problems you might face is if you exceed the resources available to Windows.
by Nick Hunter
Thu Nov 23, 2017 8:54 am
Forum: TreeDraw genealogy charting
Topic: Access violation after inserting images
Replies: 3
Views: 291

Re: Access violation after inserting images

Hi, Sorry to hear that you are having problems with TreeDraw. TreeDraw will not try to save the chart file automatically when you close down the program, you will get the usual "The current TreeDraw chart has been modified. Do you want to save it?" prompt. It is likely that the message you got was T...
by Nick Hunter
Tue Nov 21, 2017 8:37 am
Forum: TreeDraw genealogy charting
Topic: Software corruption?
Replies: 1
Views: 218

Re: Software corruption?

Hi,
It may be a font issue. Do you get the same problem if you use a different font or font style?
by Nick Hunter
Mon Oct 30, 2017 8:42 am
Forum: TreeDraw genealogy charting
Topic: Loss of Drive with treedraw.exe in Old files
Replies: 2
Views: 322

Re: Loss of Drive with treedraw.exe in Old files

Hi,

Sorry to hear that you are having problems with TreeDraw.

Please email one of the problem TreeDraw .TDR chart files to support@spansoft.org and we will look into it.
by Nick Hunter
Mon Sep 25, 2017 10:02 am
Forum: Kith and Kin Pro V3 genealogy database
Topic: [Fxxxx] *Not found*
Replies: 1
Views: 616

Re: [Fxxxx] *Not found*

Hi, It could be a problem in the Links table but if Repair is not fixing it I would go with exporting as a GEDCOM and then importing it into a new database. GEDCOM will transfer your notes but you need to make sure that this option is switched on in the GEDCOM export options as well as setting the p...
by Nick Hunter
Tue Aug 22, 2017 9:39 am
Forum: TreeDraw genealogy charting
Topic: What screen resolution are my files
Replies: 2
Views: 724

Re: What screen resolution are my files

Hi, Sorry to hear that you are having problems with TreeDraw. Usually this message is because the Windows "Large fonts" setting has changed, rather than the screen resolution. This shows you how to change it (Windows versions will vary) http://www.dummies.com/computers/operating-systems/windows-xp-v...