Search found 667 matches

by Nick Hunter
Sat May 26, 2018 8:56 am
Forum: TreeDraw genealogy charting
Topic: A3 charts to pdf
Replies: 1
Views: 111

Re: A3 charts to pdf

Hi,

Could it be a similar problem to this post PDF Files blank
by Nick Hunter
Wed Apr 25, 2018 4:02 pm
Forum: Kith and Kin Pro V3 genealogy database
Topic: Opening two instances of KKPro
Replies: 1
Views: 207

Re: Opening two instances of KKPro

Hi,

We don't recommend opening more than one instance of Kith and Kin Pro.
by Nick Hunter
Thu Apr 12, 2018 8:56 am
Forum: TreeDraw genealogy charting
Topic: abbreviations
Replies: 1
Views: 189

Re: abbreviations

Hi,

You can change these settings in "Options | Preferences | Import fields", see http://treedraw.spansoft.org/manual/htm ... fields.php
by Nick Hunter
Sun Apr 08, 2018 9:05 am
Forum: TreeDraw genealogy charting
Topic: cant activate my reinstall
Replies: 4
Views: 549

Re: cant activate my reinstall

Hi,

When you purchased TreeDraw you would have received an email from SpanSoft with your serial number and registration key. Please check your spam/junk folder. If you did not receive the email please contact us using the email address here
by Nick Hunter
Fri Apr 06, 2018 9:22 am
Forum: TreeDraw genealogy charting
Topic: Saving problems
Replies: 8
Views: 7854

Re: Saving problems

Hi, If you are logged in to your computer as a non-admin user then you, or any programs you run, may not have access to certain files or folders. The easy way to overcome this is just to run each program as if you were an administrator. Right-click on the the TreeDraw icon and choose "Run as adminis...
by Nick Hunter
Wed Mar 28, 2018 9:42 am
Forum: Kith and Kin Pro V3 genealogy database
Topic: Creating local web pages
Replies: 2
Views: 345

Re: Creating local web pages

Hi, The problem is that PDF does not support relative URL addressing which would allow you to click on the family rectangles to get to the family data. This is the reason that you are required to specify the full online URL in the export options. Your only alternative is to export the Tree Layout vi...
by Nick Hunter
Tue Mar 13, 2018 9:00 am
Forum: TreeDraw genealogy charting
Topic: Access violation
Replies: 2
Views: 470

Re: Access violation

Hi, There are two possibilities. Either the program is corrupted or the options file is. Please find the file C:\<YourUsername>\AppData\Roaming\TreeDraw.ini and rename it to TreeDraw.ini.old then start up TreeDraw. This will reset the options file with default settings. If this does not help please ...
by Nick Hunter
Mon Feb 26, 2018 8:52 am
Forum: Kith and Kin Pro V3 genealogy database
Topic: Same sex couples
Replies: 3
Views: 4850

Re: Same sex couples

Hi, Kith and Kin Pro does indeed call a union between between a man and a woman which produces one or more children a "marriage". However, this is a bit of a misnomer in genealogy terms and "union" might have been a better choice. The modern "same sex marriage" does not produce any offspring and so ...
by Nick Hunter
Thu Feb 22, 2018 8:52 am
Forum: TreeDraw genealogy charting
Topic: cant activate my reinstall
Replies: 4
Views: 549

Re: cant activate my reinstall

Hi,

Thank you for your email. Your email account is full and not receiving.

Please uninstall TreeDraw Standard Edition and download TreeDraw Legacy Edition from http://treedrawlegacy.spansoft.org
by Nick Hunter
Wed Feb 21, 2018 9:12 am
Forum: TreeDraw genealogy charting
Topic: cant activate my reinstall
Replies: 4
Views: 549

Re: cant activate my reinstall

Hi, Sorry to hear that you are having problems with TreeDraw Legacy Edition. First, please check that you have the correct version of the software installed by using "Help | About". It should say TreeDraw Legacy Edition V4... Second, please ensure that you are using a registered username and registr...
by Nick Hunter
Wed Feb 07, 2018 12:07 pm
Forum: Kith and Kin Pro V3 genealogy database
Topic: Bug in WWW export with 2nd name of wife
Replies: 3
Views: 815

Re: Bug in WWW export with 2nd name of wife

Hi, We have now looked into your problem. This is not really a bug but is being caused by the "Aliases" feature. When you add a wife to a marriage, Kith and Kin Pro will automatically add an alias to the wife's record which uses her firstanames and the surname of her husband, see: Adding and maintai...
by Nick Hunter
Tue Feb 06, 2018 8:27 am
Forum: Kith and Kin Pro V3 genealogy database
Topic: Bug in WWW export with 2nd name of wife
Replies: 3
Views: 815

Re: Bug in WWW export with 2nd name of wife

Hi,
Thank you for reporting this. We will look into it.
by Nick Hunter
Sun Jan 14, 2018 9:27 am
Forum: TreeDraw genealogy charting
Topic: show only first picture ?
Replies: 2
Views: 688

Re: show only first picture ?

Hi, You can choose which pictures to import into TreeDraw in Kith and Kin Pro. In the Kith and Kin Pro pictures dialog, remove the "Include image in output" flag against any pictures you do not want to include in TreeDraw: http://kithkinpro.spansoft.org/manual/html/pictures.php and then set the "Pic...
by Nick Hunter
Fri Dec 22, 2017 9:07 am
Forum: TreeDraw genealogy charting
Topic: Bow tie tree
Replies: 1
Views: 544

Re: Bow tie tree

Hi,
Unfortunately TreeDraw cannot do this automatically. The only way I can think of producing a bow tie chart in TreeDraw would be to manually move all the elements of one side around to produce a mirror.
by Nick Hunter
Fri Dec 01, 2017 10:32 am
Forum: TreeDraw genealogy charting
Topic: Reinstalled, can't open files
Replies: 2
Views: 920

Re: Reinstalled, can't open files

Hi, Thank you for sending us your chart file. We have completed testing your TreeDraw chart file on 3 different computers under 3 different versions of Windows and can find no problems with the file. This suggests that there is some difference with the way your file is being accessed on your own com...